Contact Us
Get in touch with our team for quotes, questions, or to discuss your pallet needs
Send Us a Message
Contact Information
contact@us-pallet.com
Address
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Business Hours
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Quick Actions
Response Time
We typically respond to inquiries within 24 business hours. For urgent requests, please note that in your message.
We're Here to Help
Our dedicated team is committed to providing exceptional customer service. Whether you have questions about products, need a custom quote, or require assistance with an order, we're here to help.
Fill out the form above and we'll get back to you promptly with the information you need. We look forward to working with you!
Ways to Reach Us
Email Us
Best for: Quotes, detailed inquiries, documentation
Sales: sales@us-pallet.com
Support: support@us-pallet.com
Accounting: billing@us-pallet.com
Response time: Within 24 hours
Visit Our Facility
Best for: Large orders, custom pallets, facility tours
Address:
7520 N Lamar Blvd
Austin, TX 78752
Hours: Mon-Fri 7AM-6PM, Sat 8AM-2PM
Will-call pickup available during business hours
Request a Quote
Best for: Pricing, bulk orders, custom specifications
Fill out our detailed quote form with your requirements. We'll provide a comprehensive quote within 24 hours.
Get QuoteInclude quantities and specifications for fastest response
What to Expect When You Contact Us
Initial Response
- Within 2 hours: Acknowledgment email confirming we received your inquiry
- Within 24 hours: Detailed response or quote from account manager
- Complex inquiries: May require 24-48 hours for custom engineering or pricing
- Urgent requests: Mark as "urgent" in message for priority handling
Follow-Up Process
- Dedicated account manager: You'll have a single point of contact
- Detailed quotes: Line-item pricing, delivery costs, and timeline
- Product samples: Available for large orders or custom manufacturing
- Ongoing support: We stay in touch until your needs are fully met
Department Directory
💼 Sales Department
New orders, quotes, product inquiries
Email: sales@us-pallet.com
Hours: Mon-Fri 7AM-6PM, Sat 8AM-2PM
🛠️ Customer Support
Order status, issues, general questions
Email: support@us-pallet.com
Hours: Mon-Fri 7AM-6PM
💰 Accounts Payable/Receivable
Invoices, payments, billing questions
Email: billing@us-pallet.com
Hours: Mon-Fri 8AM-5PM
🚚 Logistics & Delivery
Delivery scheduling, tracking, pickups
Email: logistics@us-pallet.com
Hours: Mon-Fri 6AM-5PM
🔧 Custom Manufacturing
Custom pallets, engineering, design
Email: custom@us-pallet.com
Hours: Mon-Fri 7AM-5PM
♻️ Recycling & Buyback
Pallet buyback, recycling services
Email: recycling@us-pallet.com
Hours: Mon-Fri 7AM-4PM
Visit Our Facility
Facility Address
US Pallet Solutions
7520 N Lamar Blvd
Austin, TX 78752
Directions from Major Highways:
Take exit 238A for US-183 N. Merge onto Lamar Blvd. Facility on right after 2 miles.
Take exit 238B. Turn left on Lamar Blvd. Facility on left after 1.5 miles.
Exit at Lamar Blvd. Head south for 3 miles. Facility on left.
Facility Information
- Business Hours:
Monday-Friday: 7:00 AM - 6:00 PM
Saturday: 8:00 AM - 2:00 PM
Sunday: Closed - Parking: Ample parking for cars and commercial trucks. Dedicated loading/unloading zones.
- Facility Tours: Schedule a tour to see our operations, inventory, and quality control processes. Contact sales@us-pallet.com to arrange.
- Will-Call Pickup: Orders ready for pickup during business hours. Please call ahead to ensure your order is ready.
Contact FAQs
How quickly will I get a quote?
Standard quotes are provided within 24 hours. Simple orders may get same-day quotes. Complex custom manufacturing may take 48 hours for detailed engineering and pricing.
Can I schedule a site visit?
Yes! For large orders or custom projects, we offer on-site consultations. Our team will assess your needs, measure space, and provide recommendations. Contact sales@us-pallet.com to schedule.
Do you offer after-hours emergency service?
Yes, for established customers. Emergency hotline available 24/7 for critical situations like production line stoppages. Additional fees apply for after-hours service.
What information should I include in my quote request?
For fastest service, include: pallet type/material, size, quantity needed, grade preference, delivery location, and desired delivery date. Photos of current pallets also help.